1. Start with support
If FrameVault does not install, download, or work as described, contact us at framevault@averiz.com. Include your FrameVault purchase ID, the email address used at checkout, your macOS and FrameVault versions, and a short description of the problem.
We will make a reasonable effort to resolve installation, compatibility, delivery, and material product issues. If we cannot resolve a material defect or delivery failure, we will work with Paddle to provide an appropriate replacement or refund.
2. Fourteen-day request period
You may submit a refund request within 14 calendar days of your purchase. Requests are reviewed individually and are not automatically approved merely because they are submitted within that period.
We consider factors such as whether the product was successfully delivered or downloaded, whether it has been used, the nature of the problem, efforts to resolve it, duplicate transactions, suspected fraud or abuse, and any rights provided by applicable law.
3. Digital-product considerations
Because FrameVault is digital software delivered immediately after purchase, refunds generally are not provided after 14 days or for change-of-mind requests after the software has been downloaded or used, unless required by applicable law or approved in our discretion.
This policy does not limit any statutory warranty, withdrawal, cancellation, or refund right that cannot legally be waived. Where local consumer-protection law gives you greater rights, those rights apply.
4. Paddle processes refunds
Paddle is the merchant of record for FrameVault purchases. Paddle charges your payment method, issues your payment receipt, and processes approved refunds. FrameVault does not send refunds directly to a card, bank, PayPal account, or other payment method.
You may request a refund through the “View receipt” or support link in Paddle’s transaction email, by visiting paddle.net, or by contacting us at framevault@averiz.com. Paddle’s Refund Policy and Buyer Terms also apply to the payment transaction.
5. Duplicate, unauthorized, or fraudulent transactions
If you believe you were charged more than once or that a transaction was unauthorized, contact Paddle promptly using your receipt or paddle.net. You may also notify us so we can help identify the related FrameVault purchase record.
6. Approved refunds
Approved refunds are issued by Paddle to the original payment method where possible. Bank, card, currency-conversion, and payment-network processing times are outside FrameVault’s control. Access associated with a refunded purchase may be discontinued.
7. Changes to this policy
We may update this policy for future purchases by posting a revised version here. The version in effect on the purchase date will ordinarily govern that purchase, subject to applicable law and Paddle’s governing buyer terms.
8. Contact
For FrameVault product support or help identifying a transaction, email framevault@averiz.com.